Case Study: eCareSoft achieves zero-downtime deployments, faster 3-week releases and 45% fewer support tickets with ZeroTurnaround's LiveRebel

eCareSoft - Customer Case Study

eCareSoft, an Austin-based provider of cloud electronic health records used widely in Mexico, faced a high-stakes release process where 24/7 uptime was critical. Releases were manually intensive and infrequent—typically every two months—requiring about 15 engineers and 36 hours including after-hours work, lengthy staging, and planned downtime windows despite earlier automation efforts with Jenkins and scripts.

Integrating LiveRebel with Jenkins enabled safe, zero-downtime deployments and largely eliminated after-hours windows, cutting release windows by ~90% for database migrations and allowing code updates during business hours. The team now ships every three weeks instead of bi-monthly, reduced effort to about 10 engineers over 24 hours (a 66% reduction), improved product quality, and saw support tickets fall by roughly 45%; they plan to expand LiveRebel to handle database migrations, automated smoke tests, and rollbacks.

eCareSoft