Case Study: Red Cup IT achieves 95% fewer password reset tickets with ZeroTek and Okta

Red Cup IT cuts password reset tickets by 95% with ZeroTek

Red Cup IT, a security-first MSP serving regulated industries like finance and healthcare, faced significant challenges managing multiple identity systems and a high volume of password-related support tickets. After evaluating and rejecting other major identity providers, they partnered with vendor ZeroTek to implement the ZeroTek | Okta solution, seeking to streamline operations and enhance security for their clients.

By implementing ZeroTek's platform, Red Cup IT leveraged Okta's capabilities to automate user provisioning and deploy passwordless authentication. This solution resulted in a 95% reduction in password reset tickets and a 99% drop in Microsoft account lockouts. The vendor ZeroTek enabled them to efficiently manage over 700 SaaS applications and provide a secure, passwordless experience for their regulated clients.

Red Cup IT