Case Study: True Citrus achieves rapid Facebook account recovery and ongoing social media protection with ZeroFOX

True Citrus - Customer Case Study

True Citrus, a food & beverage company known for its crystallized citrus products and an active Facebook community of more than 80K followers, suffered a targeted social engineering attack when a fake “Facebook agent” phished an admin and hijacked the True Lemon page. The compromise turned the brand page into a bot-controlled spammer, risking follower loss and reputational damage. True Citrus engaged ZeroFox and its social/digital security platform and services to respond.

ZeroFox investigated the breach, leveraged relationships with Facebook’s security team to restore administrative access within 24 hours, and then deployed the ZeroFox platform for continuous monitoring and threat intelligence. The rapid remediation limited downtime and contained damage—True Citrus lost about 3,000 followers rather than potentially tens of thousands—and ZeroFox quickly identified and triggered takedowns of additional fraudulent accounts.

True Citrus

Lindsey Paolucci

Digital Marketing Manager