Case Study: Royal Farms achieves increased visibility and protects customers with ZeroFOX

Increased visibility, monitoring, and protection across social and digital channels

Royal Farms, a mid‑Atlantic convenience store chain with over 188 locations, faced limited visibility into threats on social and digital channels—no dedicated social media monitoring or process to address customer scams, intellectual property leakage, and brand impersonation. To close those blind spots, Royal Farms partnered with ZeroFox and deployed the ZeroFOX Platform for proactive social and digital protection.

ZeroFox implemented continuous monitoring across social media and expanded coverage to the deep and dark web, scanning 91 million posts and generating about 8,000 alerts over two years. With automated alerts and takedowns from ZeroFox, Royal Farms has identified impersonators, stolen gift card resale and phishing scams, prevented revenue loss, protected customers, and preserved brand integrity without increasing internal monitoring time.

Royal Farms

Scott Smith

Director of Information Technology