Case Study: UK Big Four Bank achieves enhanced digital visibility and 7x more successful takedowns with ZeroFox

Gain Visibility, Achieve Compliance, Extend Protection across Social and Digital Channels

UK Big Four Bank, serving roughly 30 million customers, engaged ZeroFOX to gain visibility into threats across social and digital channels after their previous solution left blind spots and produced unreliable alerts. The Bank was especially concerned about impersonating accounts and targeted phishing against customers and employees, and analysts were spending large amounts of time manually validating alerts and pursuing takedowns that the prior provider could not effectively execute. ZeroFOX was brought in to provide broader coverage and remediation via the ZeroFOX Platform.

ZeroFOX implemented full multi-source monitoring (social, mobile, surface, deep and dark web) plus tailored rules and FoxScripts and hands-on support from Global Customer Operations to triage alerts and perform automated takedowns. The Bank now handles 3k+ alerts with thousands of data sources covered, saves roughly 40 hours per week on takedown investigation and execution, and achieves over 7x more successful takedowns monthly versus the prior solution—allowing analysts to shift from manual remediation to strategic threat analysis.