Case Study: First Command Financial Services, Inc. achieves dramatic reduction in false positives and faster threat remediation with ZeroFox

First Command Financial Services, Inc. - Customer Case Study

First Command Financial Services, Inc., a Fort Worth–based financial services firm managing over $22 billion and serving a quarter million U.S. families, needed a reliable way to monitor social media for brand, executive and compliance risks. After a 2015 listening tool proved slow, unstable and generated roughly 30,000 mostly false-positive alerts per week (creating about 10 hours/week of analyst work), First Command engaged ZeroFox and its ZeroFOX Platform to replace the ineffective solution.

ZeroFox mapped First Command’s critical social assets, discovered 500+ unique entities, and ingested over 23 million pieces of content in 2016, then applied machine learning and customizable FoxScript rules to dramatically reduce noise and surface only actionable alerts. ZeroFox’s approach cut alert volume from thousands to roughly two dozen meaningful alerts per week, reduced analyst effort to minutes per day, and enabled rapid remediation—including thwarting a Twitter account takeover before any damage occurred.

First Command Financial Services, Inc.