Case Study: Hyster-Yale Group streamlines dealer technician certification and warranty validation with ZeroedIn Analytics Platform

Hyster-Yale Provides Dealers On-demand Access To Match Certified Technicians to Incoming Work With ZeroedIn Platform

Hyster-Yale, a manufacturer of lift trucks and aftermarket parts, lacked the tools to provide visibility into its service technician certification program for its global network of independent dealers. This made it difficult to validate warranty claims and for dealers to identify which technicians were certified for specific repair work. To address this challenge, Hyster-Yale partnered with ZeroedIn Technologies.

The solution from ZeroedIn implemented secure, on-demand dashboards that gave dealers direct access to certification records. The ZeroedIn platform provided nightly data integration and transfers, ensuring warranty validation was based on accurate, up-to-date information. This provided Hyster-Yale with the insight needed to manage warranty reimbursements and gave dealers the ability to effectively match certified technicians to incoming work, saving time and ensuring compliance.

Hyster-Yale Group