Case Study: Own Up boosts mortgage shopper engagement with ZeroDegrees Inc

Own Up boosts consultation scheduling 50% with ZeroDegrees Inc

Own Up, a mortgage shopping service, faced the challenge of engaging online customers who were opting out of their process instead of speaking with a Home Advisor to get a better loan quote. In a high-interest rate environment, offering a differentiated and transparent experience was critical to their business. They partnered with the vendor ZeroDegrees Inc to address this.

ZeroDegrees Inc redesigned the experience to make it more transparent and trustworthy. The solution brought Home Advisor profiles to the forefront, added customer reviews, and provided greater process clarity through a Rate Card Insight module. This resulted in a 50% increase in scheduled calls, higher shopper engagement, and a reduced average time to schedule a call, solidifying Own Up as a customer-centric brand.

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