Case Study: Northeastern University Creates a More User-Friendly Portal with ZeroDegrees Inc.

Northeastern University cuts portal clicks to 1-2 with ZeroDegrees Inc

Northeastern University faced a significant challenge with its MyNortheastern portal, which was legendary for its poor user experience and technical debt. The portal was vital for a wide range of users, including students, parents, faculty, and staff, but it was difficult to navigate and failed to serve them effectively. The university engaged ZeroDegrees Inc, a UX research, strategy, and design studio, to reimagine the experience.

ZeroDegrees Inc began with in-depth user research to understand the needs of diverse audiences. They created a North Star vision prototype to articulate a future-state experience and then distilled that into a manageable MVP. The solution focused on creating a personalized, seamless framework that worked across all devices. The results were highly positive, with users reporting a much cleaner and more functional portal where tasks were completed in one or two clicks instead of the previous cumbersome process. ZeroDegrees delivered a confident first step towards a larger revolution with a clear vision and roadmap for the future.

Northeastern University