Case Study: Cayan sharpens its UX strategy with ZeroDegrees Inc.

Cayan settles UX debates with ZeroDegrees after thousands of hours of user insight

Cayan, a leading provider of payment technologies, faced an internal debate about its platform's user experience after overhauling its business strategy. Suspecting their experience was broken, they turned to vendor ZeroDegrees Inc for an in-depth UX audit to gather the data needed to determine the appropriate fix.

ZeroDegrees Inc conducted a comprehensive heuristic review, compiling its findings into a report with severity-weighted recommendations and sketch ideas for solutions. This audit provided Cayan with a clear vision of its future state and a roadmap of actionable enhancements, which allowed them to settle internal debates and make solid decisions on implementing improvements to their customer experience.

Cayan