Case Study: Mercari achieves a 75% reduction in time spent managing office meals and boosts employee satisfaction with ZeroCater

Mercari Boosts Employee Meal Ratings with ZeroCater

Mercari, Japan’s #1 resale app with U.S. headquarters in Palo Alto, relies on its employee food program to support culture and productivity. After a year with a third‑party provider, Mercari’s admin was spending four hours per day managing lunches and the company was not getting the consistency, portioning or variety it wanted, so Mercari engaged ZeroCater for family‑style meals and Food Concierge support.

ZeroCater implemented a sustainable, sourced meal program with an account manager and onsite team to handle setup, replenishment and cleanup, freeing Mercari’s admin from daily meal logistics. As a result, ZeroCater cut time spent on office meals from 4 hours to 30 minutes per day (a 75% decrease), increased employee meal approval from 3.0 to 3.8 (a 27% increase), improved variety and consistency, and helped use meals for cross‑functional updates and culture building.

Mercari

Marcos Rangel

Workplace Services Agent