Case Study: Ropers Majeski Improves Email Filing Compliance and Billing Efficiency with ZERO

Ropers Majeski Implements Zero Solves Entrenched Email Management Challenges

Ropers Majeski, a 100+ lawyer law firm with nine offices, was struggling with aging document management and highly manual billing and email-tracking processes. After moving to NetDocuments, the firm found that many emails were still being misfiled or not filed at all, with some attorneys capturing only 40% of emails, creating compliance risks and reducing efficiency.

ZERO provided its AI-powered email management solution, including Zero for mobile and desktop, to automate filing directly into NetDocuments and track billable time on devices. The rollout was quick and simple, taking about ten minutes to install and requiring no server changes; as a result, time spent filing emails was cut in half or more, the percentage of emails filed in NetDocuments doubled and kept growing, and the firm significantly improved information governance and profitability.

Ropers Majeski

Maks Agamir

Chief Information Officer