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Case Study: CYBELE Store achieves 25% abandoned cart recovery with ZEPIC WhatsApp automation
A ZEPIC Case Study
Cybele kickstarts growth by recovering a quarter of abandoned carts from scratch
CYBELE Store, a fashion-forward online boutique, faced the challenge of scaling its customer communications and recovering abandoned carts while operating with a lean team. The company needed to automate its entire customer engagement journey without getting bogged down by technical complexities.
Using ZEPIC's platform with its deep Shopify integration, CYBELE was able to launch automated WhatsApp campaigns in under two hours. The solution enabled them to send personalized messages for order confirmations, shipping updates, and cart recovery. The results for CYBELE were significant, including recovering 25% of abandoned carts, achieving a 35% reply rate, and initiating over 700 one-on-one conversations that drove new sales opportunities.
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CYBELE Store
Nivetha
Founder