Case Study: Ithaka achieves streamlined test management and faster, more reliable testing with Zephyr

Ithaka Uses Zephyr to Test New Transformative Technologies In Higher Education

ITHAKA is a not-for-profit that preserves and provides digital scholarly content through services like JSTOR and Portico and supports research and teaching. Their QA team struggled with a legacy test management tool that routinely failed bulk actions, lacked reliable cross-platform support, had poor integrations and reporting, and offered unresponsive support — forcing testers to use Excel workarounds, losing hours on errors, and risking delays across a 14,000+ test-case suite.

They switched to Zephyr because it was easy to use, multi-browser, and cost-effective; Zephyr reliably handled bulk actions, filtering, test-cycle setup and customizable dashboards, and provided strong JIRA and CI/tool integrations (Cucumber, Git/Ruby, Jenkins) plus responsive support. The result was a single unified test system, faster execution with fewer restarts, automated reporting, and improved transparency and visibility for stakeholders.

Ithaka

Alison Enright

QA Manager