Case Study: MDwise achieves streamlined workflows and optimized ROI with ZeOmega's Jiva

MDwise Improves Workflow Efficiencies and Optimizes ROI through ZeOmega® Clinical and Technology Assessment

MDwise, the largest not-for-profit health plan in Indiana, selected ZeOmega’s Jiva population health management solution but faced challenges fully harnessing its capabilities after an upgrade. Front-line users were unaware of useful features, clinician note readability was inconsistent, and several manual workflows — including fax confirmations, prior authorization reviews, calendar due-date adjustments, and referrals — were creating inefficiencies.

ZeOmega conducted an on-site clinical and technology assessment and implemented targeted Jiva enhancements: automated capture of fax confirmations into Jiva (saving MDwise an estimated $36,000+ over three months), a “Physician Review” Yes/No drop-down to speed clinician decisions, a reconfigured seven‑day calendar for Indiana Medicaid non‑urgent authorizations, and automated referrals to care management, with plans to apply Jiva’s Sentinel Rules Engine and round‑robin case assignment. These changes by ZeOmega improved user experience, streamlined workflows, and optimized ROI.

MDwise

Maggie Moss

Director of Utilization Management