Case Study: Large Health Plan Organization achieves automated workflows, increased efficiency, and improved accuracy with ZeOmega's Jiva Web Service

Large Health Plan Automates Processes, Gains Efficiencies, and Increases Accuracy with Jiva™ Web Service from ZeOmega®

Large Health Plan Organization faced slow, error-prone workflows caused by multiple isolated systems for utilization management, case management, fax processing and inquiries, which forced staff into time-consuming manual data entry and indexing. To solve this, the organization engaged ZeOmega and its Jiva Web Service (part of Jiva Value‑based Care) to provide an integration and automation layer across internal and third‑party systems.

ZeOmega implemented Jiva Web Service as a coordination point to automate episode creation, updates, document linking, notifications and data exchanges with third‑party vendors, eliminating the need for separate indexing teams and manual episode creation. The result was faster processing, real‑time episode updates, fewer input errors, markedly improved staff productivity and more quality time for personnel to serve members and provider partners.