Case Study: a large education union in Australia modernizes membership operations with Zentso and iMIS for Unions

Education Union in Australia modernizes membership for 13,000 members with Zentso

The Education Union in Australia, a large union of public educators, faced the challenge of upgrading its highly customized iMIS 2017 membership and billing system to iMIS EMS. Their complex, salary-based pricing structure with automatic annual increases and provisions for part-time work and membership holds required a solution that could handle these specific needs within the standard EMS template from vendor Zentso.

Zentso configured the union's complex requirements using its Cloudtoolz platform to build tailored automations and extensions, ensuring the system's long-term upgradeability. The solution included modules for call center operations, case management, and a member pay app, all integrated into a fully cloud-based environment. As a result, Zentso provided the union with a future-proof system that modernizes their operations while retaining critical functionality, empowering them to serve members more efficiently and innovate faster.