Case Study: Great Lakes Dental Partners achieves 53% RCM productivity improvement with Zentist

53% Improvement in RCM Productivity in Less Than 100 Days

Great Lakes Dental Partners, a dental support organization (DSO) experiencing rapid growth, faced a fragmented revenue cycle management (RCM) process across its 40+ locations. This lack of centralization created inefficiencies, higher costs, and made it difficult to assess performance. They partnered with Zentist to overhaul their RCM function.

Zentist implemented its Remit AI and PMS Posting Writeback solutions across all partner locations. In under 100 days, this led to a 53% improvement in RCM productivity. Key results included 96% of remittance data being automated, a 54% shorter claim-to-cash cycle, and an 18% reduction in RCM costs, generating a mid-six-figure EBITDA impact. Zentist's targeted solution provided the efficiency and centralization GLDP needed.

Great Lakes Dental Partners

Donna Ramadan

Director of Revenue Cycle