Case Study: Supplemented achieves streamlined multi-channel dispatch and significant time savings with Zenstores

Supplemented - Customer Case Study

Supplemented is a UK food supplement brand run by Matt Sawyer that combines high‑quality British manufacturing with online scale. Selling across its own Shopify store, Amazon and eBay as it has grown, Supplemented faced inefficient, time‑consuming dispatch workflows—manually logging into multiple platforms and processing shipments through Royal Mail Dispatch Manager—which constrained its ability to scale. Zenstores was adopted to address these fulfillment challenges.

Zenstores consolidated multichannel orders and streamlined dispatch by letting Supplemented group similar orders, print postage and mark items as dispatched in just a few clicks. By replacing manual platform switching and cumbersome Royal Mail processes, Zenstores delivered a measurable impact: a significant amount of time saved every day and a far more efficient, scalable order‑fulfillment operation.

Supplemented

Matt Sawyer

Supplemented