Case Study: Ocha & Co. achieves streamlined multichannel selling and time savings with Zenstores

Ocha & Co. - Customer Case Study

Ocha & Co., run by Gary Lawson, sells premium organic Japanese green teas direct from Japan to customers in over 50 countries. After relocating from Tokyo following the 2011 Tohoku earthquake, Lawson built an online business selling via Amazon (UK & US), eBay and a Shopify store but found switching between multiple interfaces and tracking orders and customer information time-consuming, so he adopted Zenstores’ multichannel order-management platform.

Zenstores consolidated Ocha & Co.’s sales channels, provided fast search to locate orders and customer details, and enabled label printing (including adding Cyrillic fonts for Russian shipments) through responsive support. As a result, Zenstores saved significant administration time, streamlined international order handling, and helped Ocha & Co. scale its shipping operations to serve customers in over 50 countries.

Ocha & Co.

Gary Lawson

Ocha & Co.