Case Study: MSG Bike Gear streamlines order processing and reduces errors with Zenstores

MSG Bike Gear - Customer Case Study

MSG Bike Gear, run by Mick Dawson, sells motorbike parts and accessories on eBay, Amazon and a Shopify site. As the business grew and marketplace expectations (fast responses, Prime fulfilment and international orders) increased, Mick needed a way to centralise orders and streamline dispatch — so he turned to Zenstores’ shipping software to bring all orders into one place.

Zenstores routes incoming orders straight to the dispatch area and gives staff instant access to dispatch times, tracking numbers and order notes, eliminating manual printing and handovers. Using Zenstores has saved MSG Bike Gear significant time, reduced errors and made customer service faster and more reliable, helping the business scale while meeting marketplace requirements.

MSG Bike Gear

Mick Dawson

MSG Bike Gear