Case Study: Horzehoods achieves faster, more efficient fulfilment with Zenstores

Horzehoods cuts fulfilment time by more than half with Zenstores

Horzehoods, a UK-based equestrian brand, faced a major challenge scaling its in-house shipping and fulfilment processes as order volumes grew. Using manual methods like Royal Mail Click & Drop became increasingly time-consuming, limiting growth and threatening the personal touches that defined their customer experience. They sought a solution that would allow them to retain control without outsourcing to a third-party logistics provider (3PL). The vendor Zenstores provided its fulfilment platform to address this.

Zenstores implemented its solution by integrating with Horzehoods' Shopify store and Royal Mail, automating label creation and introducing an efficient kanban workflow. A key feature was order merging, which identified multiple orders from a single customer to be shipped together, significantly reducing costs. As a result, fulfilment now takes less than half the time, saving hundreds of pounds per month on shipping and enabling same-day dispatch to exceed customer expectations. Zenstores provided a system that supports the brand's predicted future growth.

Horzehoods