Case Study: Grace & Co streamlines fulfilment and cuts returns workload with Zenstores and PostCo

Grace & Co cuts fulfilment workload by 20% with Zenstores

Grace & Co, a fashion ecommerce brand, faced a difficult-to-manage fulfilment process due to multiple carriers and complex automation rules. Their manual returns process was also costing their team significant time. They turned to vendor Zenstores for a solution.

Zenstores implemented its shipping operations platform to automate and streamline the outbound fulfilment process with flexible automation rules. Integrated with this, the PostCo returns portal handled the entire returns process automatically. This solution saved the fulfilment team countless hours and reduced their workload by approximately 20%, while also providing a better customer experience.

Grace & Co