Case Study: Thriva cuts month-end close from day 8 to day 3 with Zenskar

Thriva cuts month-end close from day 8 to day 3 with Zenskar

Thriva, a UK-based health tech company, faced significant challenges managing its complex, usage-based billing for B2B partners. Their unique pricing model, which involved multiple billable events, configurable add-ons, and custom contract terms for each client, proved too complex for standard billing platforms like Maxio and Chargebee. This complexity forced the finance team to spend the first week of every month manually catching up on invoices, delaying the month-end close and consuming valuable resources. The situation prompted Finance Director James to seek a specialized solution, leading them to the vendor Zenskar.

By implementing Zenskar, which integrated natively with their BigQuery data infrastructure, Thriva gained a flexible platform to model its intricate pricing logic without relying on engineering support. The solution enabled the finance team to send invoices on the first day of the month, a significant improvement from the fifth day. This efficiency gain allowed Thriva to complete its month-end close by day three or four, down from day eight, and achieve an estimated 10-15% efficiency gain across the team by eliminating rework and context switching.

Thriva