Case Study: Gremlin Achieves Trusted Revenue Reporting and Faster Month-End Close with Zenskar

Gremlin goes live in 6 weeks with Zenskar and fixes ARR reporting

Gremlin, a reliability management platform, faced significant challenges with its revenue operations using its previous subscription management platform. Key issues included late renewals being miscounted as churn, manual workarounds for complex deals like marketplace and reseller contracts, and an inability to cleanly separate subscription and services revenue. The company sought a new solution, which they found with the vendor Zenskar.

Zenskar implemented a comprehensive solution that included a unique pause-contract workflow to handle late renewals correctly and a configurable Salesforce integration. They migrated nearly a thousand contracts, restructuring them to accurately manage expansions and separate revenue streams. The results were immediate: Gremlin now has trusted ARR reporting without manual spreadsheets, automated month-end revenue recognition, and same-day invoice delivery. Implementing Zenskar created a reliable and automated revenue foundation for the business.

Gremlin