Case Study: Flight Centre achieves better performance conversations with Zensai Perform365

Flight Centre improves performance conversations with Perform365

Flight Centre UK, a major travel company, faced a challenge with ineffective performance and development conversations between managers and employees. These crucial discussions were not happening regularly or effectively, letting issues grow. Seeking a solution, the company turned to the vendor Zensai and its Perform365 platform to improve communication and feedback sharing.

By implementing Zensai's Perform365, which emphasizes frequent employee check-ins and feedback, Flight Centre enabled more open and honest performance conversations. The solution allowed the company to better understand employee needs and schedule more focused 1:1 meetings. As a result, managers and employees now share feedback on a high-frequency basis, leading to more engaged and happier staff who are better equipped to deliver great customer service.

Flight Centre