Case Study: PharmaLex improves usability, flexibility, and reporting with ZenQMS

PharmaLex replaces MasterControl with ZenQMS in 100 days

PharmaLex, an affiliate of Cencora providing services to life sciences organizations, faced significant challenges with its previous eQMS, MasterControl. The system was costly, difficult to use, inflexible, and had complex reporting and licensing. Seeking a more intuitive and manageable platform, the company decided to migrate to the ZenQMS quality management system.

ZenQMS implemented its solution with a fast and supported migration, completing the entire process in just 100 days. The results were a dramatically improved user experience that reduced basic support tickets, greater administrative flexibility for making changes without vendor help, and better reporting visibility with the Insights module. This led to less day-to-day friction for the quality assurance team and a more efficient operation overall.

PharmaLex