Case Study: Kleen Concepts reduces ECO approval time by 86% with ZenQMS

How Kleen Concepts reduced their ECO Approval Process by 86%

Kleen Concepts, a Scottsdale, AZ-based contract packaging and manufacturing company, needed a better way to manage quality processes after years of relying on physical files, wet ink, and paper documents. Their manual engineering change order (ECO) process was slow, taking up to two weeks, and important documents were sometimes lost. To solve these issues, they turned to ZenQMS and its cloud-based eQMS platform.

ZenQMS implemented a system that automated change control, provided ISO-certified audit trails, and eliminated the need for ink signatures. Using ZenQMS’s Issues and Change Control modules, Kleen Concepts reduced ECO turnaround time from 1–2 weeks to 1–2 days, improving the process by 86%. The company also strengthened compliance with ISO requirements and improved efficiency and ROI.

Kleen Concepts

Jasmin Antunez

Operations Support