Case Study: ProTrials Research achieves 98%+ training compliance and scalable quality management with ZenQMS

ProTrials Achieves a Scalable Quality System and 98% Training Compliance with ZenQMS

ProTrials Research, a U.S.-based contract research organization, needed a better way to manage quality as it grew from paper-based, manual processes. Its small QA team was tracking training, CAPAs, audits, and controlled documents across multiple systems, creating inefficiencies and risk of human error. ProTrials turned to ZenQMS, an eQMS platform, to bring more structure, automation, and traceability to its quality operations.

With ZenQMS, ProTrials automated role-based training assignments, set up configurable CAPA and audit workflows, and centralized controlled documents in a validated, audit-ready system. The result was 98%+ on-time training compliance, faster and more reliable CAPA management, and improved visibility across the organization. ZenQMS helped ProTrials build a scalable culture of quality while enabling a two-person QA team to manage company-wide compliance more effectively.

ProTrials Research

Kristen Regan

Quality Assurance Specialist