Case Study: RPM Pizza achieves consistent customer experiences and 21% more 4 & 5 star visits with Zenput

RPM Pizza Creates a Consistent Customer Experience Across Locations With Zenput

RPM Pizza, the largest Domino’s franchisee in the U.S. with 180+ locations and 3,800+ team members, struggled with inconsistent customer experiences because operations relied on paper checklists and manual follow-up. To gain visibility, accountability, and faster issue resolution, RPM Pizza turned to Zenput’s operations platform to digitize audits, checklists, and store communications.

Using Zenput to schedule work, assign audits/forms/tasks, automate communications, and provide real-time and historical insights, RPM Pizza improved execution and compliance across its stores. As a result, RPM Pizza saw a 21% increase in 4‑ and 5‑star visits, a 32% decrease in repeat violations, and a 2.9‑point increase in OER scores—demonstrating measurable gains in consistency and customer experience thanks to Zenput.

RPM Pizza

John Richards

Chief Operations Officer