Case Study: KFC achieves consistent customer experience and 88% decrease in chicken quality failures with Zenput

KFC Creates a Consistent Customer Experience Across Locations With Zenput

KFC, the global fast-food chain with more than 20,000 locations, needed to ensure consistent customer experiences and higher food quality across its franchises. Before working with Zenput, KFC relied on paper checklists that required area managers to spend over six hours a week collecting and sifting data, delaying issue resolution and making it hard to enforce brand standards.

Zenput implemented a mobile operations platform that schedules audits and tasks, automates corrective actions, and captures photos and temperature readings with real-time reporting. Using Zenput, KFC reduced chicken quality failures by about 88% (from 6.6% down to averages near 0.76%, with lows of 0.36%), cut area managers’ weekly admin time from hours to minutes, and saw fewer customer complaints and improved product quality across stores.

KFC

Ricky Brown

Operations Manager