Case Study: Juici Patties achieves faster issue resolution and improved customer experience with Zenput

Juici Patties uses Zenput across their entire business, from their corporate stores to franchisees to suppliers, to improve their operations and create great customer experiences

Juici Patties, Jamaica’s largest fast‑food chain with 60+ locations and ~1,400 employees, faced inefficient, paper‑based audits, mystery shopper evaluations, and checklists that made issue reporting slow and tracking difficult. To modernize operations and enable real‑time communication between stores, franchisees, suppliers, and corporate, Juici Patties selected Zenput to digitize those processes.

Zenput digitized evaluations and store audits, added automatic exception notifications, photo/video reporting, follow‑up task creation, and dashboards for historical analytics and compliance tracking. With Zenput, managers spend less time on paperwork, issues are resolved faster and before they impact customers, and within a year Juici Patties reported a measurable boost in customer service and rapid adoption across the business.

Juici Patties

Daniel Chin

Operations Manager