Case Study: CAVA achieves improved SOP compliance and operational accountability during rapid growth with Zenput

How CAVA Uses Zenput to Improve SOP Compliance during Rapid Growth

CAVA, the chef‑casual restaurant chain with 260+ locations and 8,000+ employees, faced a need to shift from a reactionary to a proactive operations model while scaling rapidly. The team struggled with paper‑based processes, inconsistent standards across brands, and limited real‑time visibility into restaurant activity. To improve SOP compliance and accountability, CAVA turned to Zenput’s operations management platform.

Using Zenput, CAVA eliminated expensive paper printing and shipping, standardized checklists and communications across brands, and captured real‑time photo evidence to speed issue resolution and reduce unnecessary travel. Zenput’s cross‑departmental tools and accountability workflows became part of leadership evaluations and daily routines, yielding measurable results: cost savings from removing paper, more time for staff to focus on guests, and improved compliance and accountability as CAVA prepares to scale toward 500 locations.

CAVA

Lori Goldstrohm

VP Operations Services