Case Study: Chipotle achieves operational excellence and real-time visibility across 2,600 locations with Zenput

Chipotle uses Zenput to improve operations across their 2,600 locations

Chipotle, the fast-casual restaurant chain with more than 2,600 locations, faced the challenge of maintaining consistent quality and operations at scale. When Chief Restaurant Officer Scott Boatwright sought a way for above-restaurant leaders to objectively evaluate performance and drive action, Chipotle partnered with Zenput and adopted Zenput’s mobile audit and task-management platform to formalize restaurant evaluations.

Using Zenput, 300+ Field Leaders and thousands of managers complete mobile performance audits with photos, generate automatic follow-up tasks, and leverage reporting on audit scores and task-completion rates. Zenput gave executives and field teams unprecedented visibility across all 2,600 restaurants, sped issue resolution, increased manager accountability, and helped deliver cleaner restaurants and more consistent guest experiences.

Chipotle

Scott Boatwright

Chief Restaurant Officer