Case Study: Diversified Restaurants Holdings achieves next-level accountability and brand consistency with Zenput

A Major Buffalo Wild Wings Franchisee Uses Zenput to Achieve Next-Level Accountability and Brand Consistency

Diversified Restaurant Holdings (DRH), one of the largest Buffalo Wild Wings franchisees with 64 restaurants across the Midwest and Southeast, faced inconsistent guest experiences and weak operational accountability driven by paper checklists and manual processes. DRH selected Zenput’s mobile-first platform and mobile forms to replace clipboards and digitize audits, inspections and food-safety workflows.

Using Zenput, DRH rolled out custom mobile audits, real-time notifications, photo verification and automated follow-ups so managers and home office staff could see performance, assign tasks and track resolution. The Zenput implementation delivered measurable results — a 5%+ increase in QSC (Quality, Service & Cleanliness) scores, improved EcoSure food-safety checks, greater consistency across all 64 restaurants, and clearer performance insights and accountability.

Diversified Restaurants Holdings

Mark Ansley

Director of Guest Experience