Case Study: Gordon Food Service cuts Google Workspace admin time by 85% with Zenphi

Gordon Food Service cuts Google Admin time by 85% with Zenphi

Gordon Food Service, a major food distributor with over 20,000 employees, faced a significant IT workload from high-volume, routine Google Workspace administration and security control requests. These tasks, such as creating groups and managing delegations, generated constant support tickets and required manual validation, creating inefficiencies and security review burdens for their team.

To address this, Gordon Food Service implemented Zenphi to create self-service workflows published in their internal Employee Center. The Zenphi platform automates the entire process, from request validation and approvals to performing the admin actions and sending confirmations. This solution resulted in an 85% reduction in Google Admin time and an 83% decrease in routine support tickets, while also improving security monitoring and the overall employee experience.

Gordon Food Service