Case Study: CIT Clinics cuts patient onboarding time by 50–75% with Zenphi

CIT Clinics cuts patient onboarding time from 20+ minutes to 5–10 minutes with Zenphi

CIT Clinics, a multi-state healthcare provider, faced significant challenges due to manual and fragmented workflows as the company grew. Their patient onboarding process was time-consuming, taking over 20 minutes per case, and involved redundant data entry across multiple systems like Google Workspace and Zoho CRM. They needed a HIPAA-compliant automation solution that could integrate with their existing tools and scale incrementally. The vendor, Zenphi, provided the no-code workflow automation platform that met these specific requirements.

By implementing Zenphi, CIT Clinics automated key processes including patient onboarding, care-team database management, and hiring workflows. The solution connected their core systems, standardized data, and enforced consistent, compliant procedures. The results were substantial, with patient onboarding time reduced by 50-75% to just 5-10 minutes per case. Zenphi enabled fewer user errors, more efficient operations, and provided a scalable platform for the clinic's future automation initiatives.

CIT Clinics