Case Study: b:blunt achieves 24/7 self-booking and improved customer service with Zenoti

Blunt Salon Wows Their Customers With Exceptional Customer Service

b:blunt, a premier hair salon chain with locations in India and Dubai, needed a better way to serve clients who were frequently put on hold during peak hours and constrained by business-hour phone bookings. To deliver a more personalized, convenient experience, they set out to make booking faster and available anytime.

They launched a customer mobile app integrated with Zenoti that lets clients self-book, rebook from recent appointments, browse a visual service menu, request specific stylists, and receive promotions. The app reduced front‑desk administrative work, sped up service during busy periods, and made booking more convenient—resulting in smoother operations and happier customers.

B:BLUNT