Case Study: Solarity Credit Union achieves a 360-degree member view with Zennify

Solarity Credit Union - Customer Case Study

Solarity Credit Union, a digitally focused financial co-op, sought to achieve a 360-degree view of its members by unifying its diverse and siloed business applications. The credit union partnered with Zennify to centralize member data and provide employees with complete details to improve efficiency and deliver best-in-class customer experiences.

Zennify implemented Salesforce Financial Services Cloud, Service Cloud, and Marketing Cloud, using MuleSoft to create custom APIs for real-time integration with core banking systems. This solution provided a centralized platform for member details, eliminating the need to switch between applications. The Zennify solution saved Solarity over 150 people-hours on service cases in the first six months and enabled the credit union to send over 100,000 emails in a single deployment.

Solarity Credit Union