Case Study: Lola reduces churn by 10% with Zenlytic

Lola - Customer Case Study

The customer, Lola, was unable to effectively identify the causes of customer subscription churn using their previous analytics tools. This lack of insight prevented them from proactively addressing revenue loss and improving customer retention.

Zenlytic implemented its BI platform to provide Lola with the necessary insights. The solution enabled the company to pinpoint the exact reasons for changes in subscription revenue and act on early warning signs of churn. As a result, Lola saw higher customer satisfaction and achieved a 10% reduction in their churn rate over a twelve-month period.

Lola

Melissa DiNapoli

Director of Omnichannel