Case Study: Flaconi achieves +86 NPS and international growth with zenloop

flaconi boosts NPS to +86 with zenloop

Flaconi, a major European beauty e-commerce retailer, faced the challenge of maintaining high customer experience standards during rapid international expansion. They needed to systematically capture customer feedback across different cultures and languages to turn their Net Promoter Score into a measurable growth driver. To achieve this, they partnered with the customer experience platform zenloop.

Using the zenloop platform, Flaconi implemented cross-channel feedback collection and AI-powered analysis. This solution provided real-time alerts and automated workflows to route feedback directly to customer care teams. As a result, Flaconi achieved an industry-leading NPS of +86, increased its repeat customer rate to 76%, and nearly doubled its active customer base to 5.45 million. zenloop enabled Flaconi to transform customer experience into its strongest competitive advantage.

Flaconi