Case Study: SAP Fieldglass creates shared project accountability with ZenHub

How the DevOps Team at SAP Fieldglass Created Shared Project Accountability

SAP Fieldglass, part of SAP Cloud Business Group, is a leader in external talent management and services procurement. In early 2018, its DevOps team set out to break down silos, scale tech operations, and move away from siloed management across development, security, operations, and QA. To support this shift, they adopted GitHub, Slack, and ZenHub as part of a broader modernization effort.

With ZenHub, SAP Fieldglass created a more collaborative, shared approach to project delivery through its No-Ops Community of Practice. The team used ZenHub alongside GitHub and Slack to support lean, automated workflows, shared ownership, and continuous improvement, helping engineers participate more directly in decision-making. The result was a stronger culture of common accountability and a more empowered team, though the case study does not provide specific quantitative metrics.

SAP Fieldglass

Gary Mack

Development Architect