Case Study: WPKraken streamlines client communication and payments with Zendo

WPKraken - Customer Case Study

The customer, WPKraken, a team of WordPress developers, faced a challenge in managing client communication efficiently. They needed a single platform for handling inquiries, negotiations, project updates, direct payments, and smooth handovers, as no existing tool in 2016 offered all these features. The vendor, Zendo (then an internal platform called WPKraken), was developed to address this.

The solution implemented by Zendo was a streamlined platform that served as a single source of truth for all project data, eliminating the chaos of multiple tools. A key feature was enabling immediate payments directly within a conversation. The results were significant, with the platform handling 15,000 total requests, answering 500 requests per month, and converting 30% of requests into closed projects monthly, all managed by only two agents. This internal success with the WPKraken platform was the direct precursor to the creation of Zendo.

WPKraken

Kuba Gaj

Chief Executive Officer