Case Study: meltin’Concept streamlines client communication and reduces phone calls with Zendo

meltin’Concept - Customer Case Study

The customer, meltin’Concept, a company specializing in brand positioning, faced challenges with cluttered email communication. This led to a lack of transparency with clients, a large manual workload to manage requests, and time-consuming manual invoicing. They turned to the vendor, Zendo, for a solution using its client management platform.

Zendo implemented its shared inbox and custom requests features to centralize and streamline meltin’Concept's client communication and service delivery. This solution drastically reduced phone calls by 60%, decreased time dedicated to customer service, and increased overall transparency and customer satisfaction. The platform from Zendo also simplified internal processes and made evaluating customer lifetime value easier.

meltin’Concept

Massimo Bologna

meltin’Concept