Case Study: Etch Design streamlines client requests and team collaboration with Zendo

Etch Design - Customer Case Study

Etch Design, a subscription-based design agency founded by Kyle Courtright, needed an efficient and affordable platform to manage client requests and centralize communication. Their challenge was to find a user-friendly yet comprehensive system that would support their commitment to high-quality design, fast turnarounds, and reliable service without the high cost typically associated with such tools.

Zendo provided the solution with its client portal software, which featured real-time chat, a customizable intake form for requests, and workflow automations with statuses and triggers. The white-label platform allowed Etch to fully customize the experience for its clients. As a result, Etch seamlessly managed its client requests from launch, leading to an increasing number of reserved client slots and the imminent need for a waitlist. The founder highlighted the tool's affordability, minimalist UI, and the significant value it added to their business.

Etch Design

Kyle Courtright

Etch Design