Case Study: Chattanooga achieves a resident-informed $317M budget with Zencity

Chattanooga builds a $317M resident-informed budget with Zencity

The City of Chattanooga faced the challenge of allocating its $317M budget in a way that reflected the diverse needs of its residents. Traditional engagement methods like town halls had low turnout and failed to reach a representative sample of the community. To move beyond input from the "vocal few," the city partnered with Zencity for a more inclusive community engagement solution.

Using Zencity's platform, Chattanooga synthesized feedback from over 300 workshop and survey participants and analyzed over 18,800 organic social media interactions. This provided clear, actionable insights into resident priorities. As a result, Zencity enabled the city to create a data-backed budget that funded key community needs, dramatically expanding its reach and building public trust through transparency.

Chattanooga