Case Study: Swoon boosts revenue and customer service with Zencargo

Swoon boosts revenue and cuts cancellations with Zencargo

Swoon, an online furniture company, faced a challenge maintaining sales due to a lack of clarity in product lead times. To maintain competitive pricing, Swoon operates a low-stock model where sales are dependent on accurate delivery dates; when their logistics team had to add buffer times, sales on those products decreased. They partnered with the vendor Zencargo to solve this.

Zencargo implemented its digital platform to act as a central supply chain control tower, providing live lead time data. This data was integrated into Swoon's ERP and WMS for real-time inventory planning and fed directly to their ecommerce site for customer transparency. The solution from Zencargo maximized revenue, minimized cancellations, and allowed for agile transport solutions during disruptions.

Swoon