Case Study: Võõras Sõber achieves a 3-hour SLA with Zelos Team Management

How a small consultancy can provide a 3-hour SLA to their clients – with no team members on payroll

Võõras Sõber is an Estonian consultancy that provides anonymous, problem‑solving counselling and work‑stress prevention for corporate employees. Faced with strict SLAs (a guaranteed booking within 5 business days) and the need to scale quickly without full‑time administrative staff or payroll-based teams, they adopted Zelos Team Management to coordinate a flexible, on‑demand community of trained contractors and hourly employees.

Using the Zelos Team Management dispatch app to send instant notifications to verified counsellors, Võõras Sõber can rapidly assign gigs and meet its 5‑day booking guarantee — reporting never to have missed a deadline. The Zelos-enabled workflow helped the company grow from about 4 sessions per month to nearly 80, serve some 40 corporate customers (some with up to 800 employees), and maintain fast, confidential bookings without hiring full‑time admin staff.

Võõras Sõber

Ave-Gail Kaskla-Kuprys

Chief Executive Officer