Case Study: Wyndham Hamilton Park Hotel & Resorts saves 75% on communications costs with Zello

Wyndham Hamilton Park Hotel & Resorts - Customer Case Study

Wyndham Hamilton Park Hotel & Resorts needed a replacement for its Nextel push-to-talk phones after the network was shut down. With 219 guest rooms, 40 conference rooms, and a large property to cover, the hotel required instant, reliable group communication for staff, engineering, security, and front desk teams. Zello provided the push-to-talk functionality they needed, along with support for Wi-Fi-based communication across the property.

Using ZelloWork, Wyndham Hamilton Park implemented a simple, feature-rich PTT solution on iPhones and iPod Touch devices, allowing staff to communicate clearly and instantly, set presence status, and coordinate more effectively with HotSOS. The hotel reported being 80% to 85% more efficient than previous PTT options and saved 75% on recurring communications costs, freeing budget for other priorities such as Wi-Fi upgrades.

Wyndham Hamilton Park Hotel & Resorts

Jim Devore

IT Director