Case Study: Restoration Hardware modernizes in-store communication with Zello

Restoration Hardware adds 800 employees to in-store communication with Zello

Restoration Hardware, a luxury home furnishings retailer, faced challenges with outdated in-store communication methods. Their reliance on clunky two-way radios and inefficient phone calls was expensive to maintain, did not align with their modern brand image, and disrupted the customer experience. The vendor, Zello, provided a solution using their on-premise Enterprise Server product to modernize their communications.

Zello implemented a standalone on-premise server solution that provided reliable, instant push-to-talk voice and text communication, independent of the internet. The easy-to-use interface was quickly adopted by employees with minimal training. As a result, Zello replaced the old radios and phones, and the solution was rolled out to approximately 800 employees across their retail stores, all while being integrated onto the iPads employees already used.

Restoration Hardware